How Does Our Support System Work?
Tracking Work Items
Our customers can notify us directly without leaving the program, and they can also report to us. They can easily add screenshots and additional files, specify the relevant module, and help us reach a solution more easily. Unlike email and phone communication methods, which are not measurable, this system reveals the time values of processes such as opening, transmitting, and resolving work items. Additionally, since the closure of the item is conveyed to the end-user, information distribution becomes more reliable.
Internal Use of the Support System
Müşterilerimiz kendi işleyişleriyle ilgili her tür konuda, ki bu yazılımın dışındaki konular da olabiliyor, kendi aralarında madde açabiliyor, birbirlerine yönlendirebiliyorlar ve sorunu kapatabiliyorlar. Konu eğer Derin Bilgi'yi ilgilendiren ve şirket içinde çözümlenmeyen bir soru/öneri/sorunsa, bunlar yetkili kullanıcılar tarafından (genellikle bilgi işlem bölümü) bize yönlendirilir. Biz de destek portalımızda tüm iş maddelerini toplu olarak görüp yönetebilmekteyiz.
Thanks to detailed authorization, store and regional managers, and top managers can view and track work items within their responsibilities collectively.
Other Functions
Our system, which also includes various auxiliary functions such as software development notes, technical documentation of our program units, and a task calendar, enables us to work in a more efficient and measurable structure. We can also access the support system via our Android application.
