Management of individual customer and communication permissions
For customer inquiries from different channels and new customer registration processes, you should have a single center. The quality of your CRM processes depends on the strength of customer individuality. While institutions manage the same customer in different channels with a single record, the consumer should also perceive a single institution across different channels. Multiple memberships, different profile pages, fragmented data history, and the inability to use advantages such as discounts and bonuses as a whole create a tiresome, confusing, and untrustworthy image for the consumer.
This will also negatively affect sales potential. It will reduce campaign efficiency and credibility.
With DerinCRM, a fast and secure inquiry flow based on GSM verification is offered in basic sales and communication channels such as physical stores, e-commerce sites, mobile applications, and call centers. For unregistered customers, quick verification is done with OTP without causing time loss in sales, and the sale continues uninterrupted.
With its proven performance in large-scale projects, instant inquiry results are obtained. Segment information assigned to the relevant channel, customer benefits such as bonuses and coupons are also offered.
Derin CRM | Derin Bilgi Sistemleri
